tag:status.shopwired.co.uk,2005:/historyShopWired Status - Incident History2024-03-28T18:40:31+00:00ShopWiredtag:status.shopwired.co.uk,2005:Incident/201763092024-03-06T15:07:03+00:002024-03-06T15:07:03+00:00Admin system connectivity issues<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:07</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:08</var> GMT</small><br><strong>Identified</strong> - We have identified the cause of the error and are implementing a fix.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:07</var> GMT</small><br><strong>Investigating</strong> - We're investigating reports concerning problems using the ShopWired admin system. Page loading times are higher than normal and some links are unresponsive.</p>tag:status.shopwired.co.uk,2005:Incident/200576772024-02-24T06:37:51+00:002024-02-24T06:37:51+00:00Import/export system errors<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>06:37</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:41</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:15</var> GMT</small><br><strong>Identified</strong> - We've identified an issue concerning import/export systems on ShopWired (affecting all systems, i.e. products, categories, delivery rates, voucher codes, gift vouchers) and the generation of reports for ShopWired Payments. <br /><br />We are currently implementing a fix for this issue.</p>tag:status.shopwired.co.uk,2005:Incident/191950252023-11-28T00:00:15+00:002023-11-28T00:00:15+00:00Scheduled maintenance<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>23:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>13:47</var> GMT</small><br><strong>Scheduled</strong> - The ShopWired platform's infrastructure will undergo scheduled maintenance on Monday 27th November at 23:30 GMT. The maintenance will last for approximately 30 minutes. <br /><br />During the maintenance window, access to the ShopWired admin system or your ShopWired website might be unavailable periodically - however we do not expect the total downtime to be any greater than 10 minutes overall. <br /><br />Both ShopWired admin and websites will be affected, other services like ShopWired's API will also be unavailable during the downtime.</p>tag:status.shopwired.co.uk,2005:Incident/185677062023-09-22T00:00:39+01:002023-09-22T00:00:39+01:00Scheduled maintenance<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>00:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>23:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>16:47</var> BST</small><br><strong>Scheduled</strong> - We apologise for the short notice - ShopWired needs to apply some updates to our infrastructure this evening. During this time the platform and your website may be unresponsive. We will keep any downtime to an absolute minimum.</p>tag:status.shopwired.co.uk,2005:Incident/183706242023-09-06T00:30:14+01:002023-09-06T00:30:14+01:00Scheduled maintenance<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>00:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>23:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>11:55</var> BST</small><br><strong>Scheduled</strong> - On Tuesday 5th September at 23:30 (UK time) ShopWired will undergo some maintenance on various structural aspects of the platform. During this time the platform may be unavailable periodically which will affect your website and the ability to login and use the admin system. <br /><br />Our engineers will restore service as soon as possible.</p>tag:status.shopwired.co.uk,2005:Incident/163464072023-03-04T23:00:00+00:002023-03-05T11:53:54+00:00Platform errors<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> GMT</small><br><strong>Resolved</strong> - At approximately 10.50pm on Saturday 4th March our engineers became aware of errors occurring on the ShopWired platform. <br /><br />After investigation, they found the disruption was caused by internal network/DNS issues at AWS (our hosting provider). <br /><br />Our engineers continued to work on the problem and at approximately 01.30am on Sunday 5th March, full service on the ShopWired platform was restored. <br /><br />During the disruption, some ShopWired users may have found their websites unresponsive and unable to load. The admin system may have only been sporadically available and some API services were unavailable. <br /><br />We are continuing to liaise with AWS to investigate the root cause of the issue.</p>tag:status.shopwired.co.uk,2005:Incident/162905762023-02-27T15:02:26+00:002023-02-27T15:02:26+00:00SSL certificate errors<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:02</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved and we are continuing to monitor websites.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:16</var> GMT</small><br><strong>Investigating</strong> - We're currently investigating reports from some clients regarding domain name SSL (security) certificate errors.</p>tag:status.shopwired.co.uk,2005:Incident/158563952023-01-17T07:45:46+00:002023-01-17T07:45:46+00:00Scheduled maintenance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:45</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>18:59</var> GMT</small><br><strong>Scheduled</strong> - The ShopWired platform will undergo scheduled maintenance from approximately 7.00am on Tuesday 17th January 2023. <br /><br />During the maintenance window, various aspects of the platform may be unavailable such as front end websites and/or the administration system. <br /><br />The maintenance window will last for approximately 30 minutes, but downtime will be kept to an absolute minimum.</p>tag:status.shopwired.co.uk,2005:Incident/139305352022-11-29T12:46:24+00:002022-11-29T12:46:24+00:00System outage<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:46</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:41</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:36</var> GMT</small><br><strong>Investigating</strong> - We're currently investigate an issue affecting platform availability.</p>tag:status.shopwired.co.uk,2005:Incident/113106262022-09-29T12:15:17+01:002022-09-29T12:15:17+01:00Add to basket errors<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:15</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:08</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>10:04</var> BST</small><br><strong>Update</strong> - We are continuing to investigate the cause of this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:20</var> BST</small><br><strong>Investigating</strong> - We're currently investigating reports from some customers that some visitors are unable to add products to the basket on some websites.</p>tag:status.shopwired.co.uk,2005:Incident/112248332022-09-22T22:44:02+01:002022-09-22T22:44:03+01:00PayPal Payments<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>22:44</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>22:31</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>22:09</var> BST</small><br><strong>Update</strong> - Our engineers are continuing to investigate the cause of this issue. We will post further updates as and when they are available.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>21:35</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>21:10</var> BST</small><br><strong>Investigating</strong> - We're currently investigating an issue affecting the processing of PayPal payments.</p>tag:status.shopwired.co.uk,2005:Incident/110243932022-08-31T13:19:16+01:002022-08-31T13:19:16+01:00Checkout issues<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:19</var> BST</small><br><strong>Resolved</strong> - This incident has been fully resolved. <br /><br />The cause appears to be an undocumented change in Javascript code provided by Google Adwords for conversion tracking.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:44</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:10</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue, but have found that only a small number of websites are affected.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:03</var> BST</small><br><strong>Investigating</strong> - We're currently investigating an issue affecting some storefront checkouts and the ability of website users to enter a shipping address.</p>tag:status.shopwired.co.uk,2005:Incident/107655172022-08-05T11:46:17+01:002022-08-05T11:46:17+01:00Theme Editor Live Preview Malfunction<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>11:46</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:31</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:23</var> BST</small><br><strong>Investigating</strong> - We are investigating an issue affecting the live preview feature within the theme editor.</p>tag:status.shopwired.co.uk,2005:Incident/107581302022-08-04T10:51:34+01:002022-08-04T10:51:35+01:00Click & Drop Connectivity Issues<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:51</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:08</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:59</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:36</var> BST</small><br><strong>Investigating</strong> - We're aware of an incident affecting the Click & Drop app and are currently investigating.</p>tag:status.shopwired.co.uk,2005:Incident/107091912022-07-29T00:30:01+01:002022-07-29T00:30:01+01:00Scheduled maintenance - product search<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>00:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>00:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>14:42</var> BST</small><br><strong>Scheduled</strong> - The ShopWired platform's search engine will undergo scheduled maintenance tonight at midnight (12am). <br /><br />During the maintenance, for between 5-30 minutes, products may not appear on category or search results pages of your website whilst the search engine index is rebuilt. <br /><br />Websites are not otherwise affected and products will still be visible by visiting the product URL directly. ShopWired's admin system and API are unaffected and will continue to work as normal. <br /><br />We apologise for the short notice of this maintenance window.</p>tag:status.shopwired.co.uk,2005:Incident/103868342022-06-23T14:36:49+01:002022-06-23T14:36:50+01:00Add to basket error<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>14:36</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:57</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:55</var> BST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:16</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:08</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:05</var> BST</small><br><strong>Investigating</strong> - We're currently investigating an issue preventing users from adding products to the basket.</p>tag:status.shopwired.co.uk,2005:Incident/103771202022-06-22T12:43:13+01:002022-06-22T12:43:13+01:00Add to basket error<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:43</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:05</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>10:09</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>10:06</var> BST</small><br><strong>Investigating</strong> - We're currently investigating reports from some users that website visitors are unable to add products to the basket.</p>tag:status.shopwired.co.uk,2005:Incident/101420292022-06-06T11:01:01+01:002022-06-06T11:01:01+01:00Instagram app connectivity<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>11:01</var> BST</small><br><strong>Resolved</strong> - This incident is now resolved, all normal functionality has been restored.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>18:03</var> BST</small><br><strong>Investigating</strong> - We are aware of an issue affecting connectivity of the Instagram app. This may cause the Instagram feed on websites to not always load.</p>tag:status.shopwired.co.uk,2005:Incident/101125742022-05-31T21:15:25+01:002022-05-31T21:15:25+01:00Apps - Data Loss<p><small>May <var data-var='date'>31</var>, <var data-var='time'>21:15</var> BST</small><br><strong>Resolved</strong> - All missing data has now been recovered.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>16:25</var> BST</small><br><strong>Monitoring</strong> - Our engineers are currently working to restore missing data and we will update this status once this has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>10:35</var> BST</small><br><strong>Identified</strong> - The issue has been identified and our engineers are monitoring the fix put in place. All data should now be syncing normally. <br /><br />We are continuing to work on restoring missing data.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>10:10</var> BST</small><br><strong>Investigating</strong> - Earlier this morning, some of ShopWired's apps started to encounter difficulties in processing jobs (for example exporting orders). Our engineers are currently investigating this issue. <br /><br />This may have lead to a temporary loss in data (i.e. some data will not have imported or exported from a third party system). We are working to resolve this as soon as possible. <br /><br />Affected apps include: <br /><br />- Royal Mail Click & Drop (orders may not have exported) <br />- Klaviyo & Mailerlite (new subscribers may not have exported) <br />- Linnworks (stock may not have synced) <br />- Printful & Printify (orders may not have exported) <br />- Sage Business Cloud (orders may not have exported) <br />- Unleashed & Veeqo (orders may not have exported) <br />- Zakeke (orders may not have exported)<br /><br />Our engineers will work to restore all missing data. We will update this page as we have more information.</p>tag:status.shopwired.co.uk,2005:Incident/99828692022-05-13T12:18:03+01:002022-05-13T12:18:04+01:00Loss of service<p><small>May <var data-var='date'>13</var>, <var data-var='time'>12:18</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>12:07</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>12:07</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>12:03</var> BST</small><br><strong>Investigating</strong> - We are aware of a loss of service of both the ShopWired Front and Back end systems. We are investigating this issue and will update as soon as the problem has been resolved</p>tag:status.shopwired.co.uk,2005:Incident/99748072022-05-12T13:49:12+01:002022-05-12T13:49:12+01:00Loss of service<p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:49</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:33</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:32</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:31</var> BST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:30</var> BST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:27</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:25</var> BST</small><br><strong>Investigating</strong> - We are aware of a loss of service of both the ShopWired Front and Back end systems. We are investigating this issue and will update as soon as the problem has been resolved.</p>tag:status.shopwired.co.uk,2005:Incident/96623242022-03-29T23:50:54+01:002022-03-29T23:51:01+01:00Security update<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>23:50</var> BST</small><br><strong>Resolved</strong> - The updates have been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>23:49</var> BST</small><br><strong>Investigating</strong> - We are currently applying further updates to ShopWired platform</p>tag:status.shopwired.co.uk,2005:Incident/96623062022-03-29T23:46:35+01:002022-03-29T23:46:53+01:00Security update<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>23:46</var> BST</small><br><strong>Resolved</strong> - The updates have been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>23:44</var> BST</small><br><strong>Investigating</strong> - We are currently applying a security update to ShopWired.</p>tag:status.shopwired.co.uk,2005:Incident/96311952022-03-25T20:36:35+00:002022-03-25T20:36:36+00:00Loss of service<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>20:36</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>20:16</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>20:16</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>20:14</var> GMT</small><br><strong>Investigating</strong> - We are aware of a loss of service of both the ShopWired Front and Back end systems. We are investigating this issue and will update as soon as the problem has been resolved.</p>tag:status.shopwired.co.uk,2005:Incident/95466482022-03-15T12:06:36+00:002022-03-15T12:06:36+00:00Loss of service<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:06</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:36</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:18</var> GMT</small><br><strong>Investigating</strong> - We are aware of a loss of service of both the ShopWired Front and Back end systems. We are investigating this issue and will update as soon as the problem has been resolved.</p>