Update - We are continuing to work on bringing affected hardware back online. This page will be updated as soon as we are able to provide a further update.
Aug 15, 14:12 BST
Update - The underlying cause of the failure has been identified. We are about to commence the process of bringing hardware back online. We appreciate our customers patience at this time.
Aug 15, 12:55 BST
Update - We are working with our hosts to re-provision replacement hardware for failed areas of the infrastructure. We are advised that this process may take between two to three hours to complete and for the platform to be fully available for all customers. We apologise to all customers for the inconvenience caused.
Aug 15, 09:59 BST
Identified - We have identified hardware failure as the cause of the fault and are currently re-provisioning resources.
Aug 15, 09:34 BST
Investigating - We are currently investigating an outage on part of our network that is causing websites and admin to be unresponsive. We are working to establish the root cause and get a fix implemented.
Aug 15, 08:38 BST
Websites Partial Outage
90 days ago
99.91 % uptime
Today
Product Search Partial Outage
90 days ago
99.91 % uptime
Today
Checkout Partial Outage
90 days ago
99.91 % uptime
Today
Payment Processors Operational
90 days ago
100.0 % uptime
Today
ShopWired Admin System Partial Outage
90 days ago
99.91 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
API Partial Outage
90 days ago
99.91 % uptime
Today
Visitor Statistics & Reports Operational
90 days ago
100.0 % uptime
Today
Transactional Emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 15, 2020

Unresolved incident: Website errors.

Aug 14, 2020

No incidents reported.

Aug 13, 2020

No incidents reported.

Aug 12, 2020
Resolved - Cloudflare have resolved all issues.
Aug 12, 15:12 BST
Identified - Some ShopWired themes are currently experiencing intermittent functionality issues concerning certain Javascript functionality. Some ShopWired themes utilise third-party Javascript (utilised on themes) provided by a third-party service called CloudFlare, unfortunately the CloudFlare service is currently experiencing issues. CloudFlare are aware of the issue and you can read more details about this at https://status.cdnjs.com. We will update this status when CloudFlare confirm the issue has been resolved.
Aug 12, 12:11 BST
Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.