Update - We are continuing to work on bringing affected hardware back online. This page will be updated as soon as we are able to provide a further update.
Aug 15, 14:12 BST
Aug 15, 14:12 BST
Update - The underlying cause of the failure has been identified. We are about to commence the process of bringing hardware back online. We appreciate our customers patience at this time.
Aug 15, 12:55 BST
Aug 15, 12:55 BST
Update - We are working with our hosts to re-provision replacement hardware for failed areas of the infrastructure. We are advised that this process may take between two to three hours to complete and for the platform to be fully available for all customers. We apologise to all customers for the inconvenience caused.
Aug 15, 09:59 BST
Aug 15, 09:59 BST
Identified - We have identified hardware failure as the cause of the fault and are currently re-provisioning resources.
Aug 15, 09:34 BST
Aug 15, 09:34 BST
Investigating - We are currently investigating an outage on part of our network that is causing websites and admin to be unresponsive. We are working to establish the root cause and get a fix implemented.
Aug 15, 08:38 BST
Aug 15, 08:38 BST
Websites
Partial Outage
Product Search
Partial Outage
Checkout
Partial Outage
Payment Processors
Operational
ShopWired Admin System
Partial Outage
Support
Operational
API
Partial Outage
Visitor Statistics & Reports
Operational
Transactional Emails
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.