Slow response times

Incident Report for ShopWired

Resolved

This incident has been resolved.

Posted May 15, 2024 - 19:50 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 15, 2024 - 17:49 BST

Identified

We have identified the cause of this issue and a fix is currently being implemented.

Posted May 15, 2024 - 16:14 BST

Update

We are continuing to investigate this issue.

Posted May 15, 2024 - 14:19 BST

Investigating

We are currently investigating reports of slow response times when using the ShopWired admin system. Some users may experience timeout errors.

Posted May 15, 2024 - 13:27 BST

This incident affected: ShopWired Admin System.