Intermittent availability incident

Incident Report for ShopWired

Resolved

This incident has been resolved.
Posted Jun 18, 2025 - 22:17 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 18, 2025 - 20:54 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 18, 2025 - 20:50 BST

Update

We have identified the issue only affects visitors to the ShopWired platform from within the US.
Posted Jun 18, 2025 - 20:26 BST

Investigating

We are currently investigating a recurring issue affecting connectivity of ShopWired websites, admin and the API.
Posted Jun 18, 2025 - 20:18 BST
This incident affected: Websites, ShopWired Admin System, and API.
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