Connectivity issues (US)

Incident Report for ShopWired

Resolved

This incident has been resolved.
Posted May 11, 2026 - 03:53 BST

Monitoring

We have implemented a fix and are monitoring the results.
Posted May 08, 2026 - 10:27 BST

Update

We are aware this issue previously affected traffic in the UK and EU (some users or website visitors may have intermittently seen 503 errors when accessing websites or admin). These errors should now be resolved for all traffic except traffic originating from the USA.

We are continuing to investigate the root cause of this error.
Posted May 08, 2026 - 10:08 BST

Investigating

We're investigating reports of connectivity issues from traffic from the US.
Posted May 08, 2026 - 10:02 BST