We have now completed the urgent security upgrades to ShopWired's infrastructure, and services have been restored.
The temporary security restrictions introduced earlier have also been lifted, and file uploads, imports and other affected features are available again.
We apologise for the disruption caused today and appreciate your patience and understanding whilst we carried out this important maintenance.
We will be emailing all customers tomorrow morning with a full update explaining the incident and the measures taken.
Posted Oct 21, 2026 - 18:38 BST
Update
The updates have now been applied and we are about to bring services back online.
Posted Oct 21, 2026 - 17:33 BST
Update
Our teams are continuing to apply the updates and ensure that data is protected before the platform is brought back online. The process should not take too much longer. We thank you all again for your patience.
Posted Oct 21, 2026 - 16:55 BST
Update
We apologise for the continued delay and disruption to our services. Our engineers are continuing to apply the fixes.
Posted Oct 21, 2026 - 16:10 BST
Identified
Our engineers are now working to bring the platform back online following the security patches and fixes. We will send another update as soon as we can.
We appreciate all our users patience whilst we resolve this issue which is a security emergency affecting millions of websites.
Posted Oct 21, 2026 - 15:34 BST
Update
We will be temporarily taking the ShopWired platform offline whilst we apply urgent security upgrades to our infrastructure.
This is a precautionary measure to ensure the platform remains secure whilst the updates are installed.
We apologise for the disruption and are working to restore normal service as quickly as possible.
We will provide further updates as soon as possible.
Posted Oct 21, 2026 - 15:12 BST
Update
Whilst we continue applying urgent security updates, we are making temporary adjustments to our security measures.
These changes are affecting file uploads and imports, and may also temporarily affect other features across the platform.
Our technical team is actively monitoring the situation and adjusting the measures to minimise disruption whilst maintaining security.
We apologise for the inconvenience and will provide further updates as soon as possible.
Posted Oct 21, 2026 - 13:22 BST
Investigating
Whilst we apply some urgent security updates, we need to temporarily disabled file uploads and imports across ShopWired as a precautionary measure.
This affects features including product/category imports, image uploads and all other file upload functions.
We apologise for the inconvenience and are working to restore these features as soon as possible.
Thank you for your patience.
Posted Oct 21, 2026 - 12:39 BST
This incident affected: Websites, ShopWired Admin System, ShopWired Apps (Heroku), and API.