Slow loading times

Incident Report for ShopWired

Resolved

This incident has been resolved.
Posted May 04, 2021 - 20:13 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 04, 2021 - 18:54 BST

Identified

The issue has been identified and a fix is being implemented.
Posted May 04, 2021 - 18:27 BST

Investigating

We are receiving reports that users are experiencing slow site loading times and occasional 503 errors across websites and when using ShopWired accounts that appears to be the result of an infrastructure issue. We are currently investigating.
Posted May 04, 2021 - 18:14 BST
This incident affected: Websites and ShopWired Admin System.